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← Agentforce Specialist Study Guide

Course contents

AI Agents

Agent Script and the New Agentforce Builder
Deterministic Logic
Reasoning Engine
Agent Configuration: Subagents and Actions
Permissions and User Security
Security Context
Agent Selection
Channel Deployment
Chapter Quiz: AI Agents

Prompt Engineering

Prompt Builder
Executing and Managing Prompt Templates
Prompt Template Considerations
Grounding Techniques
Prompt Template Lifecycle
Best Practices for Writing Effective Prompts
Chapter Quiz: Prompt Engineering

Data 360 Fundamentals

Data Libraries
Data 360 Search and Indexing
Retrieval Augmented Generation (RAG)
Search Indexes (Vector vs. Hybrid)
Chapter Quiz: Data 360 Fundamentals

Testing, Deployment and Maintenance

Agent Testing
Agent Deployment
Chapter Quiz: Testing, Deployment and Maintenance

Governance and Observability

Governance and Observability
Chapter Quiz: Governance and Observability

Multi-Agent Orchestration

Multi-Agent Design
Model Context Protocol (MCP)
Agent-to-Agent Protocol (A2A)
Agent API Integration
Chapter Quiz: Multi-Agent Orchestration

Final Exam Preparation

Top Agentforce Exam Tips
Concepts Most People Miss
Agentforce Specialist Final Practice Exam

Multi-Agent Orchestration

Agent-to-Agent Protocol (A2A)

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