Terms & Conditions

CloudMind Academy is operated by Lyons Business Solutions LLC (“we”, “us”). These terms apply when you use cloudmindacademy.com and buy or take our courses. By creating an account or making a purchase, you agree to them.

About CloudMind Academy

CloudMind Academy offers online study guides, lessons and practice exams for Salesforce certifications. We are an independent training provider. We are not affiliated with, endorsed by or sponsored by Salesforce, Inc. Salesforce, Agentforce, Data 360 and related marks are trademarks of Salesforce, Inc.

Your account

• Give accurate details when you sign up, and keep your password private.
• Your account is for you only. Do not share your login or let others use your access.
• You are responsible for activity on your account. Tell us straight away if you think someone else has used it.

Buying courses

• Prices are shown on each course page before you pay. Payments are processed securely by Stripe.
• When your payment goes through, you get access to the course you bought. The course page tells you how long that access lasts.
• We may change prices for future purchases. A price change does not affect courses you have already bought.

Refunds

All purchases are final and non-refundable, because you get immediate access to the course content. Please read the course description before you buy. If you were charged in error, such as a duplicate payment, contact us and we will fix it. This does not affect any rights you have that cannot be waived under applicable law.

Using our content

• Our lessons, videos, diagrams, questions and explanations belong to CloudMind Academy and are protected by copyright.
• You may use them for your own personal study.
• Do not copy, share, resell, publish or record our content, including practice exam questions, and do not use automated tools to download it.

Exam preparation

Our practice exams are written to help you prepare. They are not real Salesforce exam questions, and we cannot guarantee that you will pass a certification exam. Salesforce sets its own exam content, rules and fees, and these can change at any time.

Acceptable use

Do not misuse the site. For example, do not try to break its security, interfere with other learners, or use it for anything unlawful. We may suspend or close accounts that break these terms.

Availability

We work to keep the site running, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may update or improve course content over time.

Liability

We provide the site and courses with reasonable care and skill. To the extent the law allows, we are not responsible for indirect losses, such as lost income or opportunities, resulting from your use of the site. Nothing in these terms limits liability that cannot be limited by law.

Privacy

Our Privacy Policy explains how we handle your personal information.

Governing law

These terms are governed by the laws of the State of Georgia, USA, without regard to its conflict of law rules. Any dispute will be handled by the state or federal courts located in Georgia, unless the law where you live gives you the right to bring a claim locally.

Changes to these terms

We may update these terms. We will change the date at the top of this page when we do, and we will tell account holders about significant changes by email.

Contact

Questions about these terms? Contact us.