We teach you how the technology thinks.
CloudMind Academy helps professionals learn in-demand platforms and AI, starting with Salesforce Agentforce and Data 360, and actually understand what they’re configuring.
Grow your earning potential with AI
Our mission is simple: help you earn more with AI.
We teach the in-demand AI skills employers pay a premium for, in a clear, visual way.
Courses that build real understanding
CloudMind Academy was started by Simon Lyons. He’s spent nearly 20 years as an enterprise product leader, building technology and AI solutions for some of the world’s largest companies across CRM, data, automation and customer service. He also creates and manages technology content across media and social media.
Over the last few years, he’s watched AI change how work gets done, fast. CloudMind is his way of helping you get ahead of that shift: pick up the AI skills employers now pay more for, and use them to grow your career and your earnings.
So our courses connect what you already know to how new AI features actually work. Then we back it up with practice questions that explain every answer, so you understand the why, not just the what.
Memorized answers pass tests. Understanding how it works gets you hired.
How AI skills can boost your professional profile
Here’s what a profile looks like when it’s built on AI, data and automation skills. These are representative results from enterprise roles, the kind of outcomes the largest companies look for and the same skills our courses teach.
Launched an AI assistant nationwide
Took an AI support assistant from design to national rollout. It resolved about 1 in 5 requests on its own, sped up resolution and earned strong satisfaction scores.
Put AI recommendations in front of sellers
Rolled out AI-recommended offers across about a third of a sales channel, lifting conversion and retention over manual selling.
Led automation at scale
Leads a small product team delivering 75+ improvements a year that touch most everyday sales workflows.
Turned data into automatic routing
Used unified customer data to automate task assignment, cutting manual routing work by more than 40% and moving most web leads into real-time queues.
Cleared a service backlog
Consolidated a dozen support queues into one dashboard, closed thousands of stale tickets and cut ticket aging in half.
Moved a global business onto one platform
Led a multi-phase migration that put more than 1,000 users across several countries on a single system.
The largest companies pay for people who make AI work
- Big organizations already have the AI tools. What they lack is people who can connect them to real data, workflows and customers.
- Small gains add up fast at scale. A few percent fewer support requests or faster lead follow-up is worth millions to a large company.
- These skills transfer. The same thinking works across platforms, industries and roles, from admin and analyst to product and leadership.
Three habits behind every course
Visual models first
Diagrams show how a feature works before we go into settings, so the hardest exam topics have something to hang on.
Practice under pressure
Timed mock exams weighted like the real one, plus topic exams to target weak spots.
Every answer explained
Right or wrong, you see why, so each question teaches you something you can use on the job.
Built for professionals ready to grow with AI
Admins, consultants, developers, analysts and business professionals who see AI changing their work and want to be ahead of it. Whether you’re moving into Agentforce and data-driven AI roles or adding AI skills to the job you already have, our courses help you learn what’s in demand and turn it into a bigger career and higher earnings.
What we cover
- Agentforce Specialist certification
- Data 360 (Data Cloud) certification
- Practical AI skills for Salesforce professionals
CloudMind Academy is operated by Lyons Business Solutions LLC. We are an independent training provider and are not affiliated with Salesforce, Inc.
